# Terms of Service

Last updated July 13, 2026

## The service

Vivian provides automated document accessibility analysis and remediation with human review tooling. You keep all rights to your documents; we claim none. You grant us only the license needed to process them on your behalf.

## The boundary that matters

Vivian provides automated analysis and remediation assistance, not legal certification. Reports document the work performed against WCAG 2.1 AA success criteria. They are not a legal opinion, a warranty of compliance with the ADA or any other law, or a substitute for review of flagged items and consultation with accessibility specialists on complex documents. You are responsible for your organization's compliance posture.

## Acceptable use

Upload only documents you have the right to process. Do not use the service to store or distribute unlawful content, do not probe or disrupt the infrastructure, and do not resell raw access to the service. We may suspend accounts that do.

## Your account

Keep your credentials safe; you are responsible for activity under your account. Workspace owners control member roles and should remove members who leave their organization.

## Availability and changes

The service is provided as is, without warranty of uninterrupted availability. We ship improvements continuously and will give reasonable notice of material changes to these terms.

## Liability

To the maximum extent permitted by law, our total liability arising from the service is limited to the amounts you paid us in the twelve months before the claim. We are not liable for indirect or consequential damages, including legal exposure arising from reliance on automated reports without the human review the product is designed around.

## Contact

Questions about these terms: karthik [dot] subramanian [at] berkeley [dot] edu